FAQ

1. Kindly view all our products from the homepage at www.okhtein.com, 
2. Select your desired piece and click “Add to Cart”. Once you've added all items, it's time to checkout under “Cart”.
3. Sign in to your account or, if you have not yet created one, sign up and select your desired item to proceed to checkout.
4. Enter your full name, shipping address and contact number then you will be directed to select your payment method. to complete your order.

Yes, you might be able to cancel some items before we prepare your order. Since your orders are promptly prepared and dispatched, we ask you kindly to contact our customer service advisors the soonest to cancel or make changes to your order. Further information on canceling an order can be found under our “return & exchange policies” section.

Once your order is confirmed, we'll dispatch it within 2-3 business days. Delivery takes 3-7 business days, depending on your location. Tracking information and an estimated delivery date will be provided. Kindly note that if there are any delays with your order, you may email us at [email protected]

For any inquiries related to online orders and returns contact us at [email protected]

For any assistance related to repairs and exchanges contact us at [email protected]

For wholesale and stocking inquiries contact us at [email protected]

You can subscribe to our newsletter and follow OKHTEIN on social media platforms.

Instagram: https://instagram.com/okhtein

Facebook: https://facebook.com/okhtein

OKHTEIN’s newsletter allows you to stay up-to-date with all the latest news, collections and promotions. You can manage your newsletter subscription from your account settings page and unsubscribe at any time from the footer of any newsletter you receive.

Our product shots are true to image and will only vary when displayed under different lighting. Please note that styled shots may show a difference in color due to adjusted lighting for the shoot.

We always offer product shots to reflect real product colors and shapes. Kindly note that colors may vary depending on your computer monitor’s, mobile device’s or table’s brightness settings.

For inquiries about specific OKHTEIN products, please include a photo of the requested item, send it to [email protected], and we shall get back to you shortly with further details in regards to availability.

ONLINE PURCHASES: You can return all or part of your order within 14 calendar days from the date of receiving your order. Simply complete the return form online on our “Contact Us” page and don’t forget to add your order number. All items to be returned or exchanged must be in unworn, undamaged, and unused condition. Original tags must be attached, and products must be in their original packaging for them to be applicable for any refunds or exchange. We will then arrange for a pick-up with an additional fee.

Items purchased via our online store can only be returned or refunded via our online store. Kindly email us at [email protected] for further assistance.

OKHTEIN will only provide a refund or an exchange if shipping instructions have been met. We shall inform you with our return shipping instructions in order to process the return/exchange process. For further assistance regarding shipping please email us at [email protected]

If the above conditions have been met, you will receive a refund for the returned products excluding initial delivery fees incurred.

ONLINE PURCHASES: If the product is in new condition and in its original packaging you can exchange it by contacting us at [email protected] within 14 calendar days from the date of receipt. Please refer to our “exchange & return policies” section for any further assistance.

If your OKHTEIN product requires any repairs kindly email our customer service team at [email protected]. Our specialists will be happy to guide you.

Please note: Some repairs may be subject to charges, and not free of charge, under certain conditions and they must be shipped to Egypt with all customs and duties covered.

Please refer to our care instruction policy for further details. You can also refer back to the care instructions card inserted with every product.

Original shipping charges incurred at the time of purchase are non-refundable.

Should you need to change the delivery address, please contact us via email at [email protected] with an updated delivery address within an hour from your purchase time.

Deliveries are normally made from Mondays to Fridays, between 9 a.m. and 5 p.m. Product(s) will typically dispatch within 3 – 7 business days (though shipping can take longer in certain regions).

Yes, an electronic receipt will be emailed to you within one hour of your purchase.

In case your order took more than 7 working days, kindly email us at [email protected] and we will be happy to update you on your order’s status.

No there are none. If you have an issue in finding your shipping address, kindly email us at [email protected]

We ship via Aramex. Deliveries are normally made Mondays through Fridays, between 9 a.m. and 4 p.m. Product(s) will typically arrive within 3 – 7 business days (though shipping can take longer in certain regions).

If you face any problem with your purchase, please do not hesitate to email us at [email protected] immediately. Kindly make sure to send a photo of the damaged item if applicable. You have up to 14 days after your purchase date to exchange or get a refund on defected items.