Return & Exchange

We hope that you will be delighted with your order. However, if you wish to return or exchange your order, you can send us a request within 14 days from the date of purchase/delivery.

Return/Exchange requests must meet the below requirements:

• Requests must be made within 14 days from the date of purchase (In Store) or from the date of delivery (Online orders).
• Proof of purchase must be provided via order/Invoice number.
• Returned products should be unused and returned with all tags & labels intact in their protective packaging.
• Your returned product should be returned in the same original protective packaging (carton box, dust bags etc.) to ensure it reaches us in good condition.

Please note that OKHTEIN has the right to refuse accepting returned items if used and if without original packaging condition.

Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.

 

HOW TO REQUEST A RETURN:

 

ONLINE PURCHASES:

1- Please request a return within 14 days from the date of delivery. Simply complete the return form online or email us your request at [email protected].

2- A pick up will be arranged with an additional shipping fee depending on your location. Please note that it can take up to 15 days for us to receive your return.

3- Once your return is accepted at our quality department, your refund will be credited back via the same payment method used to purchase your order (Excluding shipping fees).  Refunds can take between 4-15 business days depending on your payment provider.

Please note that: Online purchases cannot be returned at any of the OKHTEIN stores.

 

IN STORE PURCHASES:

1- Head to your nearest Okhtein store branch and drop off your order in the original packaging within 14 days from the date of receipt, along with the purchase invoice sent to your email or SMS upon purchase. (This policy applies to orders bough from OKHTEIN only)

2. Simply complete the return request in our After Sales Assistance form.

3- Once your return is accepted at our quality check, your refund will be credited back via the same payment method used to purchase your order. Refunds can take between 4-15 business days depending on your payment provider.

 

Please note that: In store purchases cannot be returned via online requests.

 

EXCHANGES: 

Once your returned order is accepted, we will process your new requested placed order.

 

BEFORE ORDER DISPATCH:

If you wish to change or cancel your Order prior to dispatch, you can email our customer care team on [email protected].

 

OKHTEIN FINE JEWELRY:

EXCHANGE: 

Jewelry items can be exchanged within 14 days from the date of purchase, provided that:

• Purchase Invoice must be available.
• The Okhtein tag must be intact and the item must be in full original packaging.
• The item is in its original condition, with no scratches or missing stones.
• The exchange must be made at the same store branch where the item was purchased.

RETURN:

• Purchase Invoice must be available.
• The Okhtein tag must be intact and the item must be in full original packaging.
• The item is in its original condition, with no scratches or missing stones.
• The return must be made at the same store branch where the item was purchased.

 Okhtein has the right to refuse accepting jewelry returns if the above conditions are not met.

 

• Please note that any items purchased during our sale-seasons are non-refundable and are not subject to exchanges.
• Returns & Exchanges policy does not apply to our vintage collection & to discounted items.

 

For further assistance, email us on [email protected].